Frequently Asked Questions

Click on one of the links below to get common questions answered.

General

Is there someone watching my dog 24/7?
What is a veterinary resort?
Why don't I see my dog on the webcams?
See more questions...

Dog Boarding

What are your boarding check-in and check-out times?
Do you charge extra to give medications?
Why weren't you able to get a fecal while my dog was boarding?
See more questions...

Veterinary

Why do you require a doctor exam if my dog is just receiving a vaccine?
See more questions...

Cat Boarding

Are you a cat resort?
Are the cats supervised overnight?
See more questions...

Grooming

Do I have to make reservations for a bath?
What products do you use for bathing?
Can I bring my own products for bathing?
See more questions...

Daycare

What are the benefits of dog daycare?
What is the minimum age for dog daycare?
Are there ever any mean dogs in the yards?
See more questions...

Reservations / Check-In and Check-Out

When can I check in for boarding or daycare?
Do I need to make reservations for daycare and boarding? How far in advance?
How long does it take to check in my dog?
See more questions...